Maybe this would fit under one of the Chun threads below, but here’s a first-hand observation that suggests that our bus is either being driven by a deeply distracted driver, or doesn’t have one.
I’ve been a season ticket holder and donor (not a big one, but a consistent one) for 25 years. In the past, if I didn’t renew within about 2 weeks of the renewal period starting, I’d start getting increasingly frequent phone calls reminding me to do so…and to up my donation if possible.
I have not renewed this year. I have received zero phone calls. Considering all of the issues of the past year, it seems to me that job #1 should have been to secure the base. Its hard to pull in new people if you can’t even retain the ones who have always been close.
I’ve been a season ticket holder and donor (not a big one, but a consistent one) for 25 years. In the past, if I didn’t renew within about 2 weeks of the renewal period starting, I’d start getting increasingly frequent phone calls reminding me to do so…and to up my donation if possible.
I have not renewed this year. I have received zero phone calls. Considering all of the issues of the past year, it seems to me that job #1 should have been to secure the base. Its hard to pull in new people if you can’t even retain the ones who have always been close.